Field Technical Service Representative - Spray Foam Application Specialist

Spray Foam Systems
Greensboro, GA

Company Overview: Spray Foam Systems is a leading provider of innovative solutions in the spray foam industry. We specialize in cutting-edge equipment, including Mobile Spray Rigs, Graco Reactors, and spray foam proportioners. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the industry.

Position Overview: We are seeking a highly skilled and experienced individual to join our team as a Field Technical Service Representative, specializing in polyurethane spray foam application. The ideal candidate will have advanced knowledge and at least 2 years of hands-on experience in applying polyurethane spray foam, as well as proficiency in operating equipment associated with the SPF application process. If you are personable, professional, and possess a strong customer service focus, we encourage you to apply.

Key Responsibilities:

  • Conduct on-site maintenance and repair of spray foam equipment, including Mobile Spray Rigs, Graco Reactors, generators, air compressors, air dryers, transfer pumps, and spray foam guns.
  • Knowledge and experience to be able to apply polyurethane spray foam in various settings, ensuring high-quality and efficient application.
  • Provide technical support and troubleshooting assistance to customers regarding SPF application techniques and equipment usage.
  • Collaborate with the Technical Services Manager and internal teams to optimize field service workflows and enhance customer satisfaction.
  • Adhere to Quality Assurance System (QAS) standards in all field service activities and contribute to continuous improvement initiatives.
  • Generate comprehensive reports on field service activities, including completion status, customer interactions, and inventory levels.
  • Participate in training programs and stay updated on industry trends to enhance technical knowledge and skills.
  • Maintain a high level of professionalism and integrity in all interactions with customers and colleagues.
  • Demonstrate strong organizational and time management skills to effectively prioritize tasks and meet deadlines.
  • Maintain a valid driver's license and be willing to travel extensively to customer sites.
  • Communicate effectively, both verbally and in writing, to convey technical information and instructions clearly.
  • Think creatively and adaptively to find innovative solutions to challenges encountered during SPF application.
  • Work flexible hours with minimal notice when necessary to accommodate customer needs.
  • Ensure compliance with safety protocols, including wearing a full-body Tyvek suit and sealed full-face respirator, and ability to work in tight areas and climb ladders.
  • Lift, carry, and pull objects weighing 50-70 lbs as needed during job duties.

Qualifications:

  • Minimum of 2 years of experience and advanced knowledge in applying polyurethane spray foam is required.
  • Working knowledge of equipment associated with the process of SPF application.
  • Personable, professional, and maintains a high level of integrity.
  • Strong customer service focus with excellent interpersonal skills.
  • Good organizational and time management skills.
  • Valid driver's license with willingness to travel extensively.
  • Strong verbal and written communication skills.
  • Ability to think outside the box and find creative solutions.
  • Flexibility to work flexible hours with minimum notification.
  • Basic proficiency in computer operations, email usage, and technology applications essential for efficient performance of service field work and reporting

How to Apply: If you meet the qualifications and are ready to contribute your expertise to our team, please submit your resume and a cover letter to t.harrison@sprayfoamsys.com. Include "Field Technical Service Representative Application - Spray Foam Specialist" in the subject line. Compensation package includes Salary plus incentive pay. The salary is negotiable and will be compensatory to the level of the chosen candidates' experience.

Spray Foam Systems is an equal opportunity employer and values diversity in the workplace. We look forward to reviewing your application.